Terms and Policies
Booking conditions
The tenant undertakes to respect the terms and conditions of the rental contract at the time of booking, by checking this box: “I acknowledge having read and accepted without reservation the General Terms and Conditions of Sale”. Checking this box has the same value as a handwritten signature.
Minimum booking of 2 consecutive nights during the winter season. Possibility of booking a single night (last-minute booking in winter season).
Cancellation policy
For cancellations received TWENTY-ONE (21) DAYS OR MORE before the scheduled date of stay, the rental deposit will not be refunded. However, the tenant may use this amount as a credit towards a new reservation within the year.
For cancellations received TWENTY-ONE (21) DAYS OR LESS prior to the scheduled arrival date, the accommodation fee will not be refunded. The total amount paid by the tenant will be forfeited.
Cancellations due to weather or snow conditions are subject to the general rules.
*Note: However, for each cancellation received TWENTY-ONE (21) DAYS OR LESS before the scheduled date of stay due to force majeure: government travel restrictions, natural disasters, epidemics, military action and other conflicts preventing the customer from arriving at the rental unit reserved, 100% of the rental amount may be used as a credit towards a new reservation within the year, in the same rental unit chosen at the time of reservation. The tenant will then have to submit a supporting document in order to benefit from the deferral of 100% of the rental amount.
Security deposit
A refundable security deposit of up to one thousand dollars ($1,000.00) per accommodation unit is required for each rental, to cover possible damage to the rental unit and for environmental complaints. If the damage exceeds this amount, we will contact the customer, who will be responsible for the amount of the damage and for covering administrative costs. Hébergement Massif du Sud will charge the amount to the customer’s credit card. Hébergement Massif du Sud undertakes to destroy the credit imprint after the customer’s departure, but only after verifying to its satisfaction that the conditions set out below have been met.
Conditions for taking possession of the rental unit
The customer will be contacted (or will contact) Hébergement Massif du Sud a day or two before arrival. Hébergement Massif du Sud will then send an e-mail with arrival instructions (postal address of accommodation, internet code, emergency number during stay, rules to follow…). The tenant will take possession of his accommodation from 4pm onwards, and will leave it by 11am at the latest on the day of departure. It is the customer’s responsibility to lock the doors and return the keys to the designated location. A charge of $25.00 will automatically be applied if the keys are not returned on departure.
For further information, please contact us at 1-877-869-3676 ext. 115
Tenant conditions
1- The rented premises must be in the same condition as when the tenant took possession;
2- The tenant shall maintain the rental unit and its contents in good condition;
3- The tenant authorizes Hébergement Massif du Sud to use the security deposit to cover broken or missing items, as well as any excess costs related to the uncleanliness of the rental unit;
4- No animals will be tolerated in the rental unit under penalty of a $500.00 fine;
5- Please note that Hébergement Massif du Sud is in no way responsible in the event of power, telephone, running water or cable failures, or in the event of inclement weather not conducive to mountain operations;
6- All rental units are non-smoking;
7- The tenant must respect the 11:00 p.m. curfew every day for the peace and quiet of all lodging guests.
8- The person making the reservation must be 25 years of age or older and must be present for the entire duration of the stay. Photo identification will be required at check-in.
Conditions are for information purposes only and are not limitative. Hébergement Massif du Sud reserves all recourse in the event of breakage, theft or otherwise.
